CapstoneWorks Support
Need a hand? Here's the fastest way to reach us.
Whether something's down right now or you just have a quick question, this page gets you to the right person — no ticket-hunting required.
Where should this go?
Pick what's going on
Each type of issue moves fastest through a different channel. Use this to skip the back-and-forth.
Down right now
Outage or can't work at all
Internet, server, phones, or a whole team blocked. This needs a live technician immediately.
Call (512) 220-0208 →
Account & access
Locked out, password, or software issue
Login trouble, a frozen app, a new hire needing setup, or anything tied to one device or account.
Open a ticket in the portal →
General question
Not urgent, just need an answer
How-to questions, best practices, or anything that can wait for a same-day reply.
Email sales@capstoneworks.com →
New request
New hardware, project, or quote
Ordering equipment, planning an upgrade, or scoping a new project with the team.
Email sales@capstoneworks.com →All the ways to reach us
Contact channels
📞
Call the helpdesk
Fastest option for anything urgent. Goes straight to a local technician.
(512) 220-0208🎫
Client Support Portal
Submit and track a support ticket, any time, from any device.
Open the portalHelpdesk hours: Mon–Fri, 7:00 AM–6:00 PM CT
After hours: emergency line answered 24/7
Response time: ~90 seconds to a live technician